Customer Service
We’re here to help you look and feel your best. Find answers to common questions below, or reach out to us directly.
📧 Email: sales@szsempre.com
📱 Phone / WhatsApp: (+86)137 6032 4151
⏰ Response Time: Within 24 hours (Mon–Fri, excluding holidays)
🌐 Website: fiwnpow.com
Ordering
How do I place an order?
Browse our Shop, select your favorite hair claw clips, choose your color/size option, and click “Add to Cart.” When you’re ready, click the shopping cart icon and proceed to checkout. You’ll receive an email confirmation once your order is placed successfully.
Can I modify or cancel my order?
We process orders quickly — please contact us within 2 hours of placing your order for any changes or cancellations. Email sales@szsempre.com with your order number and we’ll do our best to accommodate. Once an order has shipped, it cannot be modified or cancelled.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are processed securely through SSL-encrypted connections and PCI-compliant payment gateways.
My payment was declined. What should I do?
First, verify your card details are entered correctly. If the issue persists, try an alternative payment method or contact your bank. The decline often relates to your bank’s fraud protection — they may need authorization for an international transaction.
Shipping
How long does shipping take?
Standard shipping typically takes 7–15 business days to the United States, and 10–25 business days for international destinations. Expedited shipping options (where available) deliver within 5–10 business days. Exact timeframes are displayed at checkout based on your location.
How much does shipping cost?
We offer free worldwide shipping on all orders! No matter where you are, you pay zero shipping fees.
Do you ship internationally?
Yes! We ship to most countries worldwide. We cover all shipping costs and any applicable customs duties or import taxes — the price you see at checkout is the final price you pay.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can also track your order at any time on our Orders Tracking page using your order number and email address.
My package says “delivered” but I didn’t receive it.
First, check around your property (porch, side door, mailbox, front desk). Ask neighbors and household members. If you still can’t locate it, contact us within 48 hours and we’ll work with the carrier to resolve the issue.
Returns & Refunds
What is your return policy?
You may return most items within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. We cannot accept returns for used or damaged items (unless defective on arrival).
How do I return an item?
Email us at sales@szsempre.com with your order number, the item(s) you’d like to return, and the reason. We’ll provide a return authorization and shipping instructions. Please do not send items back without contacting us first.
Who pays for return shipping?
If the return is due to our error (wrong item, defective product), we cover return shipping. For all other returns (e.g., changed your mind, ordered the wrong color), return shipping is the customer’s responsibility. We recommend using a trackable shipping service.
When will I receive my refund?
After we receive and inspect your return, we’ll notify you within 2–3 business days. Approved refunds are processed within 7–10 business days to your original payment method. Please note that original shipping charges are non-refundable.
I received a damaged or defective item.
We’re sorry about that! Please email us within 7 days of delivery at sales@szsempre.com. Include your order number, a brief description, and a photo of the damage/defect. We’ll arrange a replacement or full refund promptly.
I received the wrong item.
Our apologies! Contact us immediately with your order number and a photo of the item you received. We’ll ship the correct item right away and provide instructions for returning the incorrect item at our expense.
Product Care
How do I care for my acetate hair claw clips?
Our clips are crafted from premium acetate, a durable yet elegant material. To keep them looking their best:
- Wipe gently with a soft, damp cloth to clean.
- Avoid prolonged exposure to water, heat, or direct sunlight.
- Do not use harsh chemicals, alcohol-based cleaners, or abrasive materials.
- Store in a dry place, away from humidity.
Are Fiwnpow clips suitable for thick hair? Thin hair?
Yes! Our clips feature a strong spring mechanism and thoughtfully designed teeth that provide a secure, gentle hold for all hair types — thick, thin, curly, or straight. We offer multiple sizes (3-inch, 4-inch, and 5-inch) so you can find the perfect fit for your hair volume.
Are your products hypoallergenic?
Our acetate clips contain no nickel or common metal irritants. The metal spring components are stainless steel, which is generally safe for sensitive skin. If you have specific allergy concerns, please contact us before ordering.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders faster, save your shipping details for future purchases, and access your order history.
How is my personal information handled?
We take your privacy seriously. We never sell or share your personal information except as needed to fulfill your order (payment processing, shipping). For full details, please read our Privacy Policy.
Still Need Help?
If you didn’t find the answer you’re looking for, we’re just an email away. Our team is here Monday through Friday and typically responds within 24 hours.
📱 (+86) 13612827970 (also available on WhatsApp)
Please include your order number (if applicable) so we can assist you faster.
Thank you for choosing Fiwnpow — where hair claws become wearable art.