Shipping Policy

We ship with care — because your perfect clip shouldn’t keep you waiting too long.

Effective Date: January 1, 2025

At Fiwnpow, we know that the anticipation of a new accessory is part of the joy. That’s why we move quickly, but never carelessly. This Shipping Policy explains how we handle processing, delivery, and everything in between.

1. Order Processing

We take pride in getting your order out the door as soon as possible.

Processing time: All orders are processed within 24 hours of being placed (excluding weekends and public holidays).
Order confirmation & tracking: Within 48 hours of processing, you will receive an email containing your tracking number, so you can follow your clip on its journey to you.

If you need to make changes to your order after it has been placed, please contact us immediately. Once an order is processed, modifications may not be possible.

2. Shipping Time

We deliver to most regions with an estimated transit time of approximately 10 business days after your order ships.

Please note:

Delivery times are estimates provided by our carriers and are not guaranteed.
Actual delivery may vary due to carrier delays, customs processing, or other factors beyond our control.

We recommend tracking your shipment using the link provided in your confirmation email for the most up‑to‑date status.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable taxes or duties will also be displayed before you complete your purchase.

We occasionally offer free shipping promotions — if available, the details will be clearly shown on our website.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your package’s progress.

If you do not receive your tracking email within 48 hours of your order being processed, please check your spam folder. If it’s still missing, contact us and we’ll assist you right away.

5. Lost, Delayed, or Damaged Packages

We take great care in packaging every Fiwnpow clip, but we understand that things can happen during transit.

Delayed packages: If your order has not arrived within the estimated timeframe, please check the tracking link. If there is no update for more than 5 business days, contact us and we will investigate with the carrier.
Lost packages: If your package is confirmed lost by the carrier, we will work with you to arrange a replacement or refund.
Damaged packages: If your order arrives damaged, please keep all original packaging and take clear photos. Contact us immediately so we can resolve the issue.

6. Incorrect or Incomplete Address

Please double‑check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you realize you entered the wrong address, contact us as soon as possible. If the order has not yet been processed, we may be able to update it. Once shipped, we cannot redirect the package.

7. Returns & Refunds

If you are not completely satisfied with your purchase, please refer to our Return & Refund Policy for details on how to return an item. Shipping costs for returns are non‑refundable unless the return is due to a defect or error on our part.

8. Contact Us

Have a question about your shipment? We’re here to help. Reach out to us and we’ll respond promptly — because we believe good communication is just as important as a well‑crafted clip.

Fiwnpow Support Team
Taylor@fiwnpow.com

Our promise to you:

We know how exciting it is to receive something made just for you. That’s why we ship with speed, care, and transparency. If something doesn’t go as expected, don’t hesitate to talk to us — we’ll make sure you end up with a smile.

Thank you for choosing Fiwnpow.