Return & Refund Policy

Return & Refund Policy

We want you to love your clip — and if something’s not right, we’ll make it right.

Effective Date: January 1, 2025

At Fiwnpow, every clip is crafted with care, but we understand that sometimes things don’t go as expected. Whether you’ve received a defective item or simply changed your mind, this policy explains how we handle returns and refunds.

1. Damaged or Defective Items

Your satisfaction matters deeply to us. If your clip arrives damaged or has a manufacturing defect:

  • Contact us immediately with clear photos of the issue (including the packaging if damage is visible).
  • We will review the situation promptly and, based on your preference, offer either:
    • A replacement (shipped at no cost to you), or
    • A full refund to your original payment method.

Please report any damage or defect within 2 days of receiving your order so we can assist you as quickly as possible.

2. Change of Mind Returns

If you are not completely satisfied with your purchase for any other reason, we accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original packaging.
  • The return must be initiated within 14 days of the delivery date.

Important: Return shipping costs are the responsibility of the customer and are non‑refundable, unless the return is due to a defect or error on our part.

3. How to Initiate a Return

  1. Contact us at [email address] with your order number and the reason for your return.
  2. We will provide you with the return address and any necessary instructions.
  3. Pack the item securely in its original packaging and ship it back to us.
  4. Once we receive and inspect the returned item, we will process your refund.

We recommend using a trackable shipping method for your return, as we cannot guarantee refunds for items lost in transit without proof of shipment.

4. Refund Processing

  • Refunds will be issued to the original payment method used at checkout.
  • Once your return is received and inspected, we will notify you of the approval status.
  • Approved refunds typically appear within 5–10 business days, depending on your bank or payment provider.

If you have not received your refund after 10 business days, please contact us and we’ll help track it down.

5. Non‑Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Items that show signs of wear, misuse, or alteration
  • Items not in their original packaging
  • Sale or clearance items (unless defective)

If you are unsure whether your item qualifies for a return, just ask us — we’re happy to help.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order separately. This ensures you receive your preferred item as quickly as possible.

7. Contact Us First

If you have any issue with your order — whether it’s a question about fit, a concern about shipping, or anything else — please contact us before initiating a return. Many questions can be resolved without a return, and we’re always happy to help.

Fiwnpow Support Team
Taylor@fiwnpow.com

Our promise to you:

We stand behind every clip we make. If something doesn’t meet your expectations, we’ll do our best to make it right — because your trust is the most important thing we build.

Thank you for being part of our story.